04.06 Sulaeman Hadi Sukmana
Pengarang: Andi Saryoko, Hendri Hendri, Sulaeman Hadi Sukmana
Tanggal terbit: 2019/9/17
Jurnal: Paradigma-Jurnal Komputer dan Informatika
Deskripsi:
The Indonesian people in registering as members of the BPJS for
Health can now be done in several ways: 1) registration by coming
directly to the nearest BPJS office, 2) being able to register online on
a computer, internet connected laptop on the https: / page
/daftar.bpjs-kesehatan.go.id/ or 3) register online on the JKN mobile
application with a smartphone or mobile. Research to analyze the level
of community satisfaction with BPJS Health online registration on the
JKN mobile application by applying the servqual method. In registering
BPJS Health members online, the application provider must be able to
give full attention to service quality (SERVQUAL). In the context of
measuring service quality variables, Parasuraman, Zeithaml and Berry
(1998) identified five dimensions of service quality measures including:
Reliability, responsiveness, Assurance, Direct evidence (Tangibles),
and Empathy (Empathy). This study aims to examine the level of
satisfaction of BPJS Health members towards online registration services
at BPJS Health especially for the Jakarta area by applying the SERVQUAL
method, and to find out what factors should be prioritized on online
registration with the JKN mobile application in order to meet community
expectations. From this scientific research, it is hoped that it can be
published in one of the national journals and can be announced at the
National scientific meeting.
